Products purchased in the Savent online store are covered by the manufacturer's warranty subject to observance of operating rules. Necessary conditions of warranty are:
- a document confirming the purchase: sales receipt or delivery note, acceptance and delivery certificate;
- warranty card with the following data: model and serial number of the product, date of purchase, warranty period.
According to the legislation of Ukraine (Law of Ukraine “On Protection of Consumer Rights”), you can exchange or return the purchased products within 14 days, if they did not suited you for any reason.
The terms on which the exchange is possible:
- absence of signs of use;
- complete setup;
- package integrity;
- the document confirming the fact of purchase.
Conditions under which an exchange is not possible:
- there are signs of use;
- the product is damaged;
- 14 days have passed since the date of sale.
Exchange or return of the goods can be performed by contacting our office at: 7, Lutsenko St., city of Cherkasy. For residents of other cities, shipment of goods is carried out at the expense of the buyer by the “Nova Poshta” transport company.
You can send a request to cancel your order to e-mail firstname.lastname@example.org. In case of payment by Visa and MasterCard, refund is made within three banking days.