Returns and Exchanges

   You may exchange or return a product that does not meet your needs within 14 days from the date of purchase, in accordance with the Law of Ukraine “On Consumer Rights Protection.”

   Conditions for Exchange or Return:

• the equipment has not been used and shows no signs of use;
• factory seals and protective films on the product are intact;
• the product is complete with all accessories and components;
• there are no mechanical damages, scuffs, or scratches;
• the original appearance of the product and its components has been preserved.

   Conditions Under Which an Exchange Is Not Possible:

• more than 14 days have passed since the equipment was purchased;
• the product shows signs of use;
• the equipment has been damaged or modified.

   An exchange or return is possible upon presentation of a document confirming the purchase, provided that the original packaging and appearance of the purchased equipment have been preserved, as well as an identity document.

   You can exchange or return the product by visiting our office at: 66 Khimikiv Ave., Cherkasy, Monday–Friday, 09:00–18:00. For customers from other cities, the product must be returned at the buyer’s expense via the Nova Poshta delivery service.

Refund Procedure

   Once the return of the product has been approved, the funds will be refunded according to the original payment method:

• Cash payment – in cash or, upon agreement with the Buyer, by bank transfer to the Buyer’s bank account.
• Payment by bank card or online – to the same card or account from which the payment was made.
• PrivatBank “Installment Payment” – the Seller submits a refund request to the bank. Further cancellation or recalculation of the credit obligations is carried out by PrivatBank in accordance with the terms of the service.

   The refund will be processed without delay, but no later than 30 calendar days from the date the return notification is received. The actual time for the funds to be credited to the card or account depends on the bank and payment system.

   To cancel your order and request a refund, please call one of the phone numbers listed in the Contacts section.